FAQ
Got any questions about our brand or sofas? Below you can find the most frequently asked questions. If you still can't find your answer, feel free to contact us at info@basta.co
product information
What types of sofas do you offer?
We specialise in modular reconfigurable sofas that adapt to your evolving lifestyle. Our versatile range allows you to reshape and resize your seating arrangement as needed, ensuring that your living space can change with you.
Are there limitations to how a modular sofa can be arranged?
While the possibilities with modular sofas are extensive, some structural rules apply. For instance, corner seats need to connect to another seat, and end seats typically end the configuration.
Can I customise my sofa?
Absolutely! We encourage you to personalise your sofa by selecting from our variety of elements. Mix and match elements to design a sofa that perfectly fits your space, style, and comfort requirements. Create the dream sofa that you have always wanted!
What are the care instructions for your sofas?
Our sofa covers are designed for ease of care, they are fully washable. Should any part of your sofa sustain damage, each element is replaceable, allowing you to swap out the affected component without needing to replace the entire piece. This approach not only enhances the longevity of your sofa but also supports a sustainable lifestyle.
How do you ensure your sofas are made sustainably?
To ensure that our sofas are produced sustainably, we adhere to a strict policy of sourcing all materials from within the EU, which helps in reducing our carbon footprint and supports local economies.
Additionally, we focus on local production. Our sofas are handcrafted either in our Amsterdam atelier or Helsinki atelier. By maintaining production close to our main markets, we minimise transportation emissions and can closely monitor the quality and environmental impact of our manufacturing processes. This localised approach also enables us to support local communities and economies, aligning with our commitment to sustainability and ethical business practices
order process
Do you offer fabric samples?
Yes, we do offer fabric samples to help you choose the perfect material and color for your sofa. You can order these samples directly from our website, where you can select from a variety of fabric types and colors.
How do I place an order for a sofa?
You can place an order via one of three channels.
Online: Visit our website to browse our extensive sofa collection. Here, you can customize your sofa by selecting the configuration and fabric. Once you’ve made your selection, you can place your order directly through our secure checkout process.
By email: If you prefer to order via email or need a more customised solution that you cannot configure online, you can contact us at info@basta.co. Please include details about the configuration or elements you are interested in, your fabric choice, and your contact information. Our sales team will get back to you to confirm the details and finalise your order.
In showroom: You can also visit one of our showrooms to see our sofas in person and make your purchase directly. This is a great option if you want to experience the sofas firsthand and discuss customization options with our experienced sales staff. They can assist you in making the right choice and processing your order.
What payment methods are accepted?
You can find an overview of all available payment methods at the bottom of every website page.
Are there any current promotions or discounts on sofas?
We do not offer discounts on our sofas as our pricing strategy eliminates the middleman, allowing us to offer you competitively priced products throughout the year. Our approach ensures that you receive the best value without compromising on quality, relying on transparent pricing rather than periodic sales. This pricing model is designed to provide fairness and accessibility, ensuring all customers receive the same great price every day.
delivery information
Where is delivery possible?
The Netherlands, Belgium, Finland, Sweden
How much does delivery cost?
We offer free delivery within the Netherlands, Belgium and the Helsinki area of Finland. For the rest of Finland or Sweden, we offer shipping quotation upon request.
What is the estimated delivery time for a sofa?
6 - 8 weeks
How can I track my order?
If you want an update on your shipment you can send an email to info@basta.co, do not forget to include your order number
returns and refunds
What is the return policy for sofas?
Our return policy allows you to return the sofa within 30 days if you are not satisfied with your purchase. However, it is crucial that the sofa is returned in new condition. Please be aware that there is a handling fee of €95,- for processing the return. This fee helps cover the costs associated with the return process, such as shipping.
How do I request a return or report an issue?
To initiate a return or report an issue with your purchase, please send an email to info@basta.co. Include your order number and a detailed description of your request or the issue you are encountering. Our customer service team will review your email and provide you with the necessary instructions on how to proceed.
Are there any items that are exempt from returns?
Yes, items that are damaged are generally exempt from returns. This includes goods damaged through misuse, accidents, or alterations. However, if your item arrived damaged or was defective upon delivery, different rules may apply. In such cases, please contact customer support promptly to address the issue and find a suitable solution.
Within what timeframe can I request a return?
Returns must be initiated within 30 days from the date of purchase. It is important to adhere to this timeframe to ensure eligibility for a return. Make sure to check your purchase date and contact us as soon as possible if you decide to return your item, to ensure that the process is smooth and meets all required conditions.
How long does the warranty last?
We offer a 5-year warranty on the construction of the sofa, excluding foam and covers.
showroom visits
Where are your showrooms located?
Our showrooms are located across various key cities in Europe. You can find us in Amsterdam, Antwerp, Helsinki, and Stockholm. Each location offers a unique display of our products and a dedicated team to assist you with any queries or needs you might have.
Do I need to book an appointment to visit a showroom?
There is no need to book an appointment to visit any of our showrooms; feel free to walk in during our operating hours. However, if you require personalized assistance or a detailed consultation, we recommend booking an appointment to ensure that a BASTA team member is available to provide you with undivided attention and detailed information specific to your needs.
Are all models displayed in your showrooms?
Not all configurations are on display in the showrooms due to space constraints and the endless possibilities there are for customisation. However, we ensure that all individual elements that make up our sofas are available for viewing. This allows you to explore different configurations and understand the build and quality of each component. Additionally, we display large fabric samples, providing you a comprehensive look at the materials, textures, and color options available for customising your sofa.
sofa covers
Can I order elements without covers?
Yes, you can order sofa elements without covers.
How do I remove the sofa covers?
To remove sofa covers, it's typically best to follow a step-by-step process shown in the following manual / watch the tutorial video.
How do I wash the sofa covers?
The sofa covers can be washed at 30 degrees in a machine, which is a gentle wash setting ideal for preserving the fabric's appearance. It’s recommended to use a mild detergent and possibly avoid fabric softeners to maintain the fabric's quality and color.
Can I purchase additional or replacement covers for my sofa?
Yes, you can purchase additional or replacement covers for your sofa.
What are the fabric properties?
Boucli: With a durability of over 100,000 Martindale cycles, it is made to last.
Woolli: Provides a comfortable feel with 50,000 Martindale durability.
Linni: Combines softness and resilience with 40,000 Martindale.
Each fabric has excellent lightfastness (ISO-B02) with a rating of 5-6, ensuring your sofa retains its vibrant hue over time.
The covers of the sofa wrinkle a bit, what can I do?
The slight wrinkling of the sofa covers is a natural result of their design, which includes removable features for easy cleaning and maintenance. The movement between the frame and the cover, which may lead to some wrinkling, is an inherent aspect of the sofa's construction. However, you can manage and minimize this effect quite effectively. Since the covers are fixed to the frame using a wide strip of velcro, you have the flexibility to adjust their tightness. If you notice that the covers have loosened significantly or the wrinkling has become more pronounced, simply detach the covers and reattach them more tightly. Additionally, regular maintenance such as smoothing the covers after use and ensuring they are correctly aligned and attached can help prevent excessive wrinkling. This not only keeps your sofa looking its best but also extends the life of the covers.
Our sofas
